Frequently Asked Questions

Send us a message and we’ll be in touch ASAP. The process for becoming a partner hospital is quick and easy —if you meet our clinical standards, you can be scheduling shifts in just a few hours. And there are no fees. Just sign up and start requesting coverage.

Once you’re all signed up with us, we’ll set your hospital up with our online scheduling system. It’s easy to access on our website and we’ll show you how to post shift requests. Once your shifts are posted, our Personalized Shift Matching model helps ensure every IndeVet is scheduled where their skills, style, and experience are the best fit for your clinic. This creates smoother shifts and better team dynamics. You just request the coverage you need, and we handle the rest.

The following shift types are available depending on your hospital needs:

• Exams: General practice medicine, appointments
• Surgery: Have Associate IndeVets perform dental or surgical procedures for all or more than 50% of the shift. Partner Hospitals need to go through an approval process before they can post Surgery shifts.
• Urgent Care: A different type of exam shift; walk-in only, usually at times when general practices are not open. There is no overnight care involved. Can include minor procedures (abscess repair, laceration repair, unblocking cats).
• ER: Daytime emergency medicine shifts
• ER Overnight: Overnight emergency medicine shifts.
• Exams/Surgery shifts: Schedule up to 50% surgery for half the surgery surcharge. The rest of the shift will be worked as general practice exams. Partners Hospitals must go through the surgical approval process to post Exams/Surgery shifts.
• Long-Term Placements: An IndeVets LTP is a 13-week commitment by a specific IndeVet to your clinic for at least one shift day per week. Complete our Partnership form to learn more.
• Associate IndeVet (AIV) in Residency: This is a six-month (or longer) commitment to your practice with coverage provided one day per week. You lock in a consistent, totally customizable schedule with one doctor to fit your practice needs.

Note any shift involving surgery (ER/Urgent Care/Surgery) requires an additional approval process.

Relief isn’t a cost—it’s a strategic investment. By staying fully staffed with credentialed IndeVets, you protect revenue, avoid client cancellations, and reduce staff burnout. Our model helps you deliver great medicine while keeping your business healthy.

There are no posting requirements. Use IndeVets when you need us.

We charge by the hour and invoice every two weeks. Rates vary by region. Contact us to get specific rates for your hospital.

Nope! There are no fees associated with being an IndeVets Partner Hospital. You’ll only be charged after an IndeVet covers one of your shifts.

When a doctor is assigned to your hospital, you’ll receive an email confirming coverage, along with the IndeVet profile for the doctor covering your shift. Our profiles contain detailed clinical info on each IndeVet, making it easy to get to know them before they walk in the door.

We also share your hospital profile with our doctors ahead of time, so they come armed with knowledge of your hospital’s procedures, workflows, and staff.

Finally: We always ask our doctors to stay for their full shift, even if it is slow. We encourage them to help out where they can, so feel free to let them know if you need anything!

While we cannot guarantee coverage, our new PSM model enhances scheduling predictability and consistency. So, you’re more likely to get the same great vets back again and again. And, all of our Partner Hospitals are assigned a dedicated Strategic Support Manager, who will work with you to improve your chances of getting coverage.

Yep! You are welcome to work with other relief companies.

Our doctors are W2 employees.

We only hire the best. In fact, only about 15% of veterinarians that apply become Associate IndeVets. We know it takes more than a license and clean record to be an awesome person and an amazing clinician.

Every applicant is reviewed and screened by a practicing IndeVet. We don’t hire new graduates — our associates need to have enough experience to practice independently in your hospital.

Then applicants complete a Predictive Index Behavioral Report to determine their key personality traits. There is also a round of clinical questions and case studies to assess their standard of veterinary medical care.

All applicants are interviewed by at least two members of our clinical leadership team (all veterinarians), including at least one veterinarian to discuss clinical cases and medical standards of care. Lastly, we speak with at least three references for each candidate prior to bringing the candidate to our hiring committee meeting to discuss the next steps in the process.

Applicants must also pass a criminal background check and drug screen.

Unlike gig-based relief, our Associate IndeVets are employees—trained, managed, and clinically supported. That means reliable performance, continuity of care, and full insurance coverage, so you can trust they’ll practice to your standards from day one

No, we take care of that. All our IndeVets are covered with general liability, worker’s compensation, and professional liability insurance with license defense.

You cannot choose a specific IndeVet at this time. Our new Personalized Shift Matching model ensures we place IndeVets where their skills and experience are the best fit for your clinic so they thrive, and so does your practice. And we’ll provide you with information on any of our IndeVets who take a shift at your hospital.

Clinics nationwide have rated our doctors an average of 4.94 out of 5 across 15,000+ shifts—a testament to consistent, top-tier care.

We provide the kind of doctors you can trust to step into your clinic and practice excellent medicine that keeps your clients happy and your clinic humming, so you don’t have to worry about a thing. That’s why we offer The Love Your IndeVet™ Guarantee. If for any reason you don’t love your IndeVet, just let us know, and we’ll always make it right.

IndeVets work at a variety of different hospitals with varying software, so they may be familiar with yours! You can share your PRM system in your Hospital Profile on our CATS scheduling portal. If your scheduled IndeVet has not worked with your hospital before, it may be beneficial to set aside 10-15 minutes at the beginning of the shift to go over your software and set the day up for success

As IndeVets, our doctors have the freedom to work with any of our current Partner Hospitals within their area.

Most IndeVets are comfortable with being the sole practitioner at your clinic.