Relief that raises the bar: Why Moore Veterinary Hospital relies on IndeVets
In veterinary medicine, consistency and quality are everything. At Moore Veterinary Hospital, we’ve spent decades building a culture around these values—delivering consistent, compassionate care that meets the highest clinical standards, while fostering a collaborative, patient-first environment. When we looked for a relief partner to help support our growing needs, we weren’t just looking for temporary coverage—we were looking for someone who would uphold our standards and become an extension of our team.
That’s exactly what we found in IndeVets.
Holding the line on high-quality medicine
As an AAHA-accredited hospital, we hold ourselves to rigorous standards across every touchpoint of the client and patient experience. High-quality medicine isn’t just about what happens in the exam room. It begins at the front desk, continues through our veterinary technicians, and culminates in the doctor’s care plan. Every detail matters.
One of the most important considerations in choosing a relief partner was ensuring that any veterinarian who walked into our hospital would practice medicine at the same high level as our full-time team. Since their very first shift with us, IndeVets consistently delivers on that expectation. Their docs fit right in with our team and routines, adapt to our protocols, and treat each case with thoroughness and professionalism.
What stands out most is how prepared and attentive IndeVets veterinarians are. They approach every appointment—whether it’s a routine wellness visit or a complex surgical case—with intention and focus. Not to mention, IndeVets document their notes beautifully. They’ve set the bar for my employees on how records should be. Their attention to detail translates directly into better patient outcomes and smoother team collaboration.
Relief coverage that adds real value
In today’s veterinary landscape, it’s not uncommon for practice managers to feel pressure when seeking coverage. But with IndeVets, the conversation shifts from “Can we cover this shift?” to “How can we grow with this additional support?”
Relief coverage through IndeVets isn’t just about having another pair of hands—it’s about strengthening the entire hospital ecosystem. Their veterinarians bring a level of calm, composure, and leadership that uplifts the team. They’re approachable, willing to collaborate, and often serve as informal mentors to newer doctors and staff members. That kind of presence has a positive ripple effect throughout the hospital.
I know what I’m spending on relief, and with IndeVets, I also know exactly what I’m getting — thorough, head-to-tail exams that never miss a thing. Their vets consistently catch what others might overlook. The quality of care they deliver brings real value to my clinic.
Clients also recognize the value. They leave the hospital feeling heard and cared for because Associate IndeVets take the time to perform comprehensive exams, communicate clearly, and follow through with thorough medical records. That documentation not only enhances continuity of care but also sets a positive example for our own team’s record-keeping practices.
It’s hard to quantify the peace of mind that comes from knowing the doctor on shift is someone we can trust fully—with patients, with clients, and with our team. But the impact is real. When an IndeVet is on the floor, I can focus on other responsibilities, confident that everything is running smoothly.
Streamlined, human-centered scheduling
Another reason IndeVets has become an integral part of our staffing strategy is their user-friendly platform. Posting shifts is straightforward, and features like multi-day scheduling make it simple to plan ahead. It’s intuitive and efficient, which makes a big difference when managing the complex logistics of a busy hospital.
But beyond the platform, what truly sets IndeVets apart is the human touch. I have a dedicated support manager, Alea Baftiri, who truly cares about our unique needs. She truly understands the pressures of veterinary scheduling and works with me to find solutions to our relief staffing needs. She is responsive, communicative, and genuinely invested in our success. It never feels transactional. It feels like a partnership.
From the very first time we worked with IndeVets, their level of professionalism and customer service stood out. They took the time to understand our hospital, our culture, and our expectations, and that relationship has only grown stronger over time.
A consistent, trusted extension of our team
One of the most rewarding outcomes of working with IndeVets is seeing how seamlessly their veterinarians blend into our team culture. They’re not just visitors—they’re valued colleagues. Whether assisting during a packed appointment schedule or taking the lead in a challenging surgery, they bring both skill and empathy to the job. Plus, they are just great people. One IndeVet in particular changes the way my practice is run when he’s here. Dr. Hilton is a great veterinarian, but he’s also just a good person. He’s levelheaded. He’s a good leader. Something I need right now.
When Dr. Hilton is here, I actually get to sit in my office and get work done, and I don’t have to worry about a thing.
We even have clients who make sure to come in when Dr. Hilton’s here, like Spike the Chinese Crested who has horrible allergies. Add to that our own staff entrust the care of their pets to Dr. Hilton – I think that speaks volumes.
This trusted reliability and consistency has been especially valuable as our hospital continues to grow and evolve. Having relief support we can rely on gives us the flexibility to provide team members with time off and maintain high standards even during periods of transition or increased demand.
Our staff is always happy to see an IndeVet on the schedule. They know it means we’re bringing in doctors who not only meet clinical expectations but also contribute to a positive work environment.
The bottom line: relief that raises the bar
Veterinary relief coverage should never be a compromise. At Moore Veterinary Hospital, we now view it as an opportunity—an opportunity to strengthen our team, enhance our patient care, and maintain consistency for our clients. IndeVets has been instrumental in helping us do exactly that.
They understand what quality looks like and bring it with them to every shift. They provide more than coverage—they provide stability, leadership, and a true sense of partnership.
Honestly you could ask any of my staff and they would say the same things I have - they get excited when IndeVets is in the building.
In a time when veterinary medicine is facing staffing challenges across the country, it’s reassuring to know that we can rely on a relief partner who aligns so closely with our mission and values. We’re proud to work with IndeVets, and we look forward to continuing to build on this successful relationship.